Workshop Tool Set 101pc Home Office Garage Hobby Most Popular Tools in Tool Bag
WORX Clamping Bar Clamps Sawhorse Pair With Clamps, Built-in Shelf And Cord
WORX WX682L 20V Oscillating Tool

Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

Wr 3 4 Crft 12Pt
Wrench 22 Piece Set Universal Metric Standard Pouch Long Professional Auto Tool
Wrench flat mixed 1 13 32in polygonal oeil bend à 15°
Wrench Set - Combination 24pc SP2426 Kamasa


Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Wrench Set Tool Metric ABN Jumbo Crowfoot Flare Nuts 15-Piece Kit 3 8 Inch 1 2
WRIGHT 3 8 dr x 7-1 32 ratchet comfort grip (3400) High Quality
Wright Tool 1116 1 2-Inch Combination Wrench, 12-Point


Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

Wright Tool 1180 Combination Wrench Wright Grip 12 Point Satin - 2-1 2

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

Wright Tool 14433 Knurled Handle Raised Cap Linemen Ratchet Double Pawl

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.


Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

WORKPRO 110-Piece Mechanic Tool Kit with Waterproof Tool Case

Wright Tool 1889A 3 Striking Face Wrench 12 Pt Straight
Wright Tool 1inx1-1 16in Ratcheting Box Wr 875-9390, Unit


Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

Wright Tool 337 3 8 Drive 21 Piece Metal Box Set

Trusted by more than 9,000 businesses in 140 countries.

WORKPRO 156-Piece Home Repair Tool Set - Daily Use Hand Tool Kit with Wide Open
Wright Tool 4428 Spud Ratchet 1 2-Inch Drive 15-Inch Long
Wright Tool 6907 7-Inch with 3 4-Inch Drive Impact Extensions with Pin Hole

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience


Wright Tool 9389 Ratcheting Box Wrench, 12 Points
Wright Tool 9AC18 18 - Max Capacity 2-9 64 Adjustable Wrench, Chrome

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support


Wright Tool Wrightgrip 7-Piece 12-Point Combination Wrench Set
Wyeth-Scott Power Puller 40’ of 5 16” Cable with Rivet Attachment

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro


X10 Powerhouse Maxi-Controller SC503 & Others Used w GOOD COVER - Warrantied
X145 Daniels Crimp Die Crimper Warranty 30 days

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

Xcelite 99PA50 12-piece Interchangeable Stubby Blade Tool Kit
XCELITE TCMB100MT Tool Case,86 Slot,Polyethylene,Blk

World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

WILTON 63242 4-1 2  Rapid Acting Drill Press Vise
XIAOMI Mijia Wiha 24 in 1 Multi-purpose Precision Screwdriver Set Aluminium S2
XL Combination Ratcheting Wrench - 18mm Tools Equipment Hand Tools